👤 Candidate Experience

Candidate Journey

Complete end-to-end experience from registration to license in hand

Journey Overview

📱
Register
📝
Apply
📅
Book Slot
🚗
Take Test
📊
Results
🪪
Get License
30 mins
Online Registration
24-48 hrs
Application Approval
20 mins
Driving Test
Same Day
Digital License
1
Download App & Register
5-10 minutes
What the Candidate Does:
  1. Download SurakshaPath app from Play Store/App Store
  2. Enter mobile number and verify via OTP
  3. Complete Aadhaar-based eKYC verification
  4. Upload passport photo and signature
  5. Select license category (LMV, MCWG, HMV, etc.)
Required Documents:
Aadhaar Card (for eKYC)
Passport-size Photo
Address Proof (auto-fetched from Aadhaar)
Medical Certificate (Form 1A) - if applicable
DigiLocker Integration: Documents can be fetched directly from DigiLocker - no physical copies needed!
SurakshaPath
Create Account
📱 Mobile Number
+91 98765 43210 ✓
🆔 Aadhaar Verification
✓ eKYC Verified
📸 Photo Upload
👤
✓ Photo approved
AI quality check passed
🚗 License Category
← Fee Payment
Application: LL-JH-2026-45678
Learner's License - LMV
LL Fee ₹200
Test Fee ₹300
Smart Card Fee ₹200
Total ₹700
Payment Method
UPI
Card
Net Banking
📱
Scan QR or enter UPI ID
2
Submit Application & Pay Fees
10-15 minutes
Application Process:
  1. Review auto-filled application form (Form 4)
  2. Select preferred RTO office
  3. Choose test slot date & time
  4. Pay fees via UPI/Card/Net Banking
  5. Receive confirmation with application number
Fee Structure (As per MoRTH Rules):
Fee Type Amount
Learner's License Fee ₹150-200
Driving Test Fee ₹300
Smart Card License Fee ₹200
Service Charge (Platform) ₹50
Total (Approx) ₹700-750
Source: Parivahan Fee Structure
Zero Corruption: All payments are digital, directly to government account. No middlemen, no extra charges.
3
Prepare for Your Test
1-30 days (Learning Period)
📚 In-App Learning Resources:
Video tutorials on traffic rules
Practice test questions (500+)
3D driving simulation
Road sign recognition game
Multi-language support (12 languages)
📋 Day Before Test Checklist:
Check test slot time in app
Download e-admit card
Carry original Aadhaar card
Reach RTO 30 mins before slot
Wear comfortable footwear
🎯 Test Components Preview:
📝
Written Test
15 questions, 12 to pass
15 minutes
🚗
Track Test
8 (Figure of 8), H-test
10 minutes
🛣️
Road Test
Real traffic navigation
10-15 minutes
4
Test Day Experience
45-60 minutes total
🏢 Arrival & Check-in:
1. QR Check-in

Scan QR at entry gate → Biometric verification → Token generated

2. Face Enrollment

AI captures face for anti-proxy verification during test

🚗 During the Test:
📹
AI Cameras
Recording your driving behavior continuously
📊
Telematics
Speed, acceleration, braking data
🗣️
Voice Guidance
Instructions in your language
Anti-Fraud Measures Active:
• Continuous face verification
• GPS route tracking
• No officer in vehicle
📱 Real-Time Feedback (In-Vehicle Tablet):
  • Turn-by-turn navigation with voice instructions
  • Live speed display with limit indicator
  • Violation alerts (if any) shown immediately
  • Remaining time and route progress
What Gets You Marked Down:
  • Not checking mirrors
  • Speeding (even 5 km/h over)
  • Missing indicator signals
  • Improper lane changes
  • Not yielding to pedestrians
  • Rolling through stop signs
  • Hitting cones/barriers
Instant Fail:
  • Accident/near miss
  • Running red light
  • Wrong-way driving
  • Proxy attempt detected
  • Refusing instructions
5
Instant Results & Feedback
Immediate (within 5 minutes)
📊 AI-Generated Score Card:
Lane Discipline 92%
Speed Control 85%
Signal Compliance 88%
Mirror Usage 72%
Parking/Maneuvers 68%
82
out of 100
✓ PASSED
Minimum passing: 70
📹 Video Highlights Available:

Watch clips of your test - both good maneuvers and areas for improvement. Great for learning even if you passed!

If Passed: Proceed to Step 6 for instant digital license
If Failed: Book re-test after 7 days. Fee: ₹300. Coaching tips provided based on weak areas.
🎉
Congratulations!
82
Your Score
Result PASSED ✓
Test Details
Date: 18 May 2026
Time: 10:30 AM - 10:52 AM
RTO: Ranchi East
Vehicle: JH-01-AB-1234
🎥 View Test Recording
▶️
22 min video
6
Digital License Issuance
Same day (instant digital, 7 days for physical)
📱 Digital License (Immediate):
🪪
Digital Driving License
JH-0120260012345
Valid: 18 May 2026 - 17 May 2046
DigiLocker Verified QR Enabled
  • Instantly available in SurakshaPath app
  • Auto-synced to DigiLocker
  • QR code for police verification
  • Legally valid as physical license
  • Share digitally for rentals, insurance
MoRTH Circular on Digital License Validity
💳 Physical Smart Card (7 days):
DRIVING LICENSE 🪪 GOVT OF JHARKHAND
Smart Card License
Chip-embedded
Delivery: Speed Post
Delivery Options:
  • Speed Post: ₹50 (7-10 days)
  • Express Courier: ₹150 (3-5 days)
  • RTO Pickup: Free (7 days)
Track delivery status in real-time through the app. SMS notifications at each stage.

Before vs After SurakshaPath

Traditional RTO Process
  • ✗ 3-5 visits to RTO office
  • ✗ 30-45 days total process
  • ✗ Non-standard fees and processes
  • ✗ Subjective evaluation by officer
  • ✗ No feedback on performance
  • ✗ Paper documents required
  • ✗ Long queues, uncertain wait times
  • ✗ Proxy/agent involvement common
30-45 Days
Average time to get license
SurakshaPath Process
  • ✓ 1 visit to RTO (test day only)
  • ✓ Same-day digital license
  • ✓ Standardized fees - all digital payments
  • ✓ AI-based objective scoring
  • ✓ Detailed scorecard + video replay
  • ✓ 100% digital, DigiLocker integrated
  • ✓ Pre-booked slots, no waiting
  • ✓ Biometric verification - no proxies
Same Day
Digital license in hand